Remove age restriction
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on 31-03-2020 18:25
It says alternatively I can call the 202 customer service number or go in store. Currently during lockdown the shops are shut, so that's not an option. I tried calling the customer service number and it said calls are prioritized for only the most important problems. I tried carrying on anyway, and it just had the automated voice say "we can't help you at the moment" and then it hung up.
Everything else just directs me to seeking help online, which takes me to the same dead end help pages that tell me to phone up. I can't seem to find anywhere to speak to an Advisor through online chat.
Does anyone have an idea on how to speak to an advisor online at the moment?? Or how I can remove the age restrictions myself but without a credit card?? Thanks in advance.
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on 31-03-2020 18:30
Your only option currently is to speak to customer service Guide: How to find help & contact O2
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-03-2020 18:43
It then directs me to the same Help pages that advise me to call up or use a method requiring a credit card, or advise me to use the O2 community for advice.
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on 31-03-2020 18:46
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on 31-03-2020 18:46
Live chat is not working currently.
Calling is your only option.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 31-03-2020 19:08
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on 31-03-2020 19:11
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on 31-03-2020 19:11
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