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Purchase incentives not honoured

FB72
Level 1: Joiner
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When I signed up for my galaxy flip phone in August 2023 I was persuaded by the incentive of galaxy buds for £1.

The offer has not been honoured. I have tried contacting O2 through various channels. First I was told there was a delay and now I am ignored.

This has caused an enormous trust problem for me with the brand. Unless resolved I will be changing my provider. 

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Dave-O2
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Thanks @pgn 

 

@stephenbex Please drop me a PM with the mobile number linked to the offer and I'll take a closer look 👍

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stephenbex
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Thank you, messaging now!

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