Proof of Purchase

[TomofAddison]

I bought an Iphone from 02 and, having lost it, have made a claim against my insurance company (affiliated with a high street bank). The insurance company has demanded "proof of purchase" before they will pay out. I have sent them copies of the two documents that I have access to in "My O2": (1) the device plan (i.e. the Consumer Credit Agreement) and (2) the airtime agreement, and this is not enough. I do not recall receiving a simple invoice of any kind when I bought the Iphone from O2. How can I obtain "proof of purchase", please? This question must come up everyday; but I could not find anything helpful in the O2 website. Thank you. Tom

[Cleoriff · Accepted solution]

Hi @TomofAddison 

You will find the info that the insurers will accept under MY ORDERS in My O2.

 http://www.o2.co.uk/myo2

Or contact O2 for a standard insurance letter.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.