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Pre order iPhone 13 pro

Jaswina
Level 1: Joiner
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I received a text today about pre ordering the iPhone 13 pro and then I can trade in my current device and my left over contract will be paid for but when I tried to do the order it still said I have to pay my leftover contract which contradicts the text message. Could you help me understand why and assist if possible to get this deal as I am very interested in it. Thank you 

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madasaf1sh
Level 53: Renowned
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@Jaswina 

 

The terms state that you need to pay off you contract and the amount your phone is worth will be credit back to your account to reduce the balance of the current device.  

As o2 aren't going to give you the credit, before they have checked the phone... or you could end up with a bill. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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