If you didn't buy from O2 you don't have a device plan.
If you took your contract through a 3rd party, like Carphone Warehouse or MobilePhonesDirect, then you are on a standard contract - so a fixed minimum amount for a minimum number of months (normally 24).
Once that minimum term ends you can either upgrade or do nothing, but doing nothing means you are paying more than you need to @1bb.
You need to upgrade with someone to take out a new deal - with or without a new device (up to you) at a price you are happy with.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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