Phone has disappeared from the bill section of my o2

[Alan8]

During a split with a girlfriend I left both my iPhone 12 & s20, find out that o2 haven’t been able to get the money from my account so I go get the two phones and only the iPhone is available to be paid on the my o2 the s20 is showing up no where?

[MI5 · Accepted solution]

@Alan8 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.