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Leabrack
Level 1: Joiner
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on ‎30-01-2023 17:12

on ‎30-01-2023 17:12

I have received a letter saying I need to pay make a payment of £29 for my Apple Watch but when I go on the app and website it says payment made in full and I can’t get through to anyone and have waited for nearly two hours.

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MI5
Level 94: Supreme
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on ‎30-01-2023 17:15

on ‎30-01-2023 17:15

@Leabrack 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147046 Posts
  • 636 Topics
  • 28284 Solutions
Registered:

on ‎30-01-2023 17:15

on ‎30-01-2023 17:15

@Leabrack 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 66: Unequalled
  • 7126 Posts
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on ‎30-01-2023 17:15

on ‎30-01-2023 17:15

We have been informed of a fault with the phones today

You could try

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Breanna
Former Staff
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on ‎31-01-2023 09:23

on ‎31-01-2023 09:23

Were you able to get in touch with customer service @Leabrack?

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