Payment of bill

[Clare40]

I paid my bill yesterday and a few weeks ago and still saying I not paid I would like this looked into please 

[Cleoriff · Accepted solution]

@Clare40 

You need to contact payment management.

Details here Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[gmarkj]

Where are you seeing that your bill is still outstanding @Clare40 ?
This is a community of o2 customers, so we cannot check it for you.

The best thing to do is speak to payment management - you can call them on 202 , 0344 809 0202 or 0800 902 0217 .

If you have been disconnected then you can use Skype to call the 0800 number above or 0800 032 1402

Guide: A Guide to Skype