Optional extra link not working

[ChrisRaff]

The redeem optional extra link within myo2 accountans within the sms essage I received is not working even though I still have 1 day left to redeem it.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: Adding and removing O2 Extras  

Have you checked My O2? There is usually a reminder there to choose your extra