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Not receiving texts to transferred number

Nutmeg
Level 1: Joiner
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Registered:

Hi - I've moved to O2 from another network.  I've brought my old phone number with me, it works fine mostly (I receive some texts and can make and receive calls from/to my old number) however, I am not receiving texts from some of my contacts.  They are showing as 'delivered' to the sender but I am not getting them.  When I text those contacts, the text shows as being from the temporary number I had from the O2 sim before my new number was transferred. I think it may be limited to the contacts I texted from the new phone (using the new number), before the old number transferred over. Does anyone know how to fix this so I receive the texts, and so texts I send to these contacts show as being from my old number?

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MI5
Level 94: Supreme
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Registered:

@Nutmeg 

If iPhone, Settings >Phone >My Number. Edit save and reboot.

If Android open message app >Settings >Advanced >RCS and register your correct number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@Nutmeg 

If iPhone, Settings >Phone >My Number. Edit save and reboot.

If Android open message app >Settings >Advanced >RCS and register your correct number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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