New phone

[Nicola17]

My daughter has a new iPhone 14+ , her old one was an iPhone 8 - all her apps etc have transferred over however it’s still showing as no sim - she has read she needs to contact o2 due to her having an old iPhone - her number ends in 201 on my account 

[Cleoriff]

@Nicola17 

You should contact the sales team as they can help you with that –  Call them on 0800 081 0255 OR message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

OR

Pop instore with ID and the staff may be able to help more quickly. Best of luck and welcome to the forum

[Enlli]

This is not O2 and we cannot access accounts.

You could ring 202 from your phone or 

Message O2 on 

 (Facebookhttps://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,

They should be able to help you.

[Breanna]

Were you able to get in touch with O2 about this @Nicola17?