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My o2 errors

Cgarford
Level 1: Joiner
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Hi

Just moved from Three to O2, myO2 was working but after my number ported over from Three I just get an error in the app and web site and cannot see my usage. The bill shows up correctly and it knows about the ported number as if I try and re-register using that number it says that it’s already registered to my email address.

Any ideas as it doesn’t seem possible to contact anyone at O2 as it’s not one of this list of high priority issues? Also the Disney offer can’t be activated if you go to extras the same error happens. I’ve noticed other users with this problem and think there may be a o2 glitch. I have other numbers on my account and they all work fine under the same o2 login.
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MI5
Level 94: Supreme
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You need to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151775 Posts
  • 650 Topics
  • 28843 Solutions
Registered:
You need to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
414 Views