I recently signed up to o2 and had my number transferred to my new from BT mobile. Since doing that (around a week ago) every time I load my account screen on the o2 app it says ‘Oops something went wrong’ the same if I try to view my bill. I suspect it’s something to do with my number changing.
I just want to know if this is temporary and will sort itself out or do I need someone from o2 to click a few buttons in the background to get it working. This issue is also preventing me getting the e-Sim on my Apple Watch activated with O2 as it says my credentials don’t match the number. Any help much appreciated
