My bill

[Kizzytillo]

Hi I got told by the 202 number that my details would be cleared because I was scamned by a number wich has added £52 onto my bill but it hasn't go off it when he said it would take 3 working days and then I rang up again and the woman that answered was rude saying he shouldn't of said that and it's my fault I got scammed and they can't help and I honestly don't have the money at the moment to pay that amount as I've had to lay other bills so the reason I'm on this is because I don't know what to do.

[Cleoriff]

Hi @Kizzytillo 

I'm afraid you have to keep on to O2. All numbers are in this guide. Guide: Coronavirus Community Help and Support 

On second thoughts I'll ask one of our account advisors to help you with this. @O2Lisa are you able to help @Kizzytillo?

[O2Lisa]

Hey @Cleoriff, thanks for the tag.

@Kizzytillo I'll message you privately and look in to this for you.