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My bill

Amy42
Level 1: Joiner
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on ‎05-10-2024 17:49

on ‎05-10-2024 17:49

I am confused on why I am being billed now for £49 for mobile broadband I haven’t been using since I went with virgin. Why are you now trying to bill me 

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MI5
Level 94: Supreme
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on ‎05-10-2024 17:57

on ‎05-10-2024 17:57

@Amy42 

You will continue to be billed unless you cancel.

Just not using it doesn't stop the bills.

Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 76: Forum Legend
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on ‎05-10-2024 17:58

on ‎05-10-2024 17:58

This is not Customer Services, @Amy42 - if you need to check, as O2 and Virgin Media are all the same company, O2 servicing mobile communications and VM servicing broadband, all the ways are in here: Guide: How to find help & contact O2 

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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