cancel
Showing results for 
Search instead for 
Did you mean: 

My Disney+ extra won’t activate!! Help!!

Sophierobson
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi everyone 

I received a text offering me 3 months of Disney+ for free so I text to take the offer up. I got a text back saying it had been added to Myo2. When I logged on it said it needed activating before I could use it. So clicked on activate and it just came up “error 404 this page no longer exists”. I’ve spoken to the live chat, they said they would send me another email, still nothing. Called customer services on 202 got one call back and she said to wait longer and she would call again but she didn’t. 
literally nobody is helping with this?! 
I even contacted them via Instagram and I just got “we will look into this error”. 
HELP!! 
thanks slight_smile 

Message 1 of 29
2,945 Views
28 REPLIES 28

treen
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Just spoken to some one at o2 and they have told me it is a known error due to high volumes. They said it might take until the 30th December to get fixed but hopefully sooner. Really annoying as my Disney plus was working fine until I got the text for 3 months free and when I applied the discount my account was shut down. I have not been able to reactivate it since. 

Message 21 of 29
470 Views

Paramount63
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Having exactly the same issue but not contacted them yet !!!

Message 22 of 29
458 Views

HelenW
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I have this issue too!

Message 23 of 29
442 Views

Drpowen
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Exactly the same as me. Hopefully they’ll sort it soon as the kids are fuming at me!

Message 24 of 29
335 Views

ROB1973
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

5 days and still won't activate

Message 25 of 29
319 Views

Rob369
Level 1: Joiner
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

It happen since last week and nothing has been done, activation counter is still on so.... 

Message 26 of 29
304 Views

Phil1310
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi does anyone know if this has been sorted yet? 
I see there’s no really response from 02 which is shameful. 

Message 27 of 29
284 Views

Neil-F
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Investigating!!….

I’ve been waiting 5 days and got sod all from O2 I’ve the Disney offer. Can’t speak to anyone, no response to communication!!

absolute **** customer experience.

Message 28 of 29
272 Views

Neil-F
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I think 5 days later and still nothing, both no activation and no response is taking the [abusive language removed]…

Message 29 of 29
272 Views