My Data not showing in MyO2

[MooryT]

Hi I am new to O2 and have just had my number ported yesterday. Since then I’ve been having a few problems with the MyO2 website. First I couldn’t log on from my hone WiFi, which I called customer service about, and I still cannot see my data allowance either on the website or on the MyO2 app.

Does my account need to be reset? It has been over 24 hours since the number port so any glitches should have been resolved by now I was told.

Any help is much appreciated. 🙂

[jonsie]

It can take a few days for the system to register number ports

I would give it a couple more days and if it is still an issue

You need to call customer service

Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru to get through:
If you call 202 or any of the free numbers in the link.
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary

8am is the best time to call

In the meantime try texting BALANCE to 21202

[MooryT]

Thank you so much for your suggestions. I will give it a day or so and see