Solved: My 02 account 'not ready yet'

CEL11 · ‎31-07-2023

Hi there,

I got a virgin media SIM a few months ago. I've downloaded the my 02 app and registeres. But when I try and login through the app it says "my 02 isn't available to you yet". It suggests logging in through the web browser which I did succcessfully.

Need advice please.

Thanks

Chris

MI5 · ‎31-07-2023

@CEL11

Try deleting and reinstalling the app, otherwise message O2 on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-07-2023

@CEL11

Try deleting and reinstalling the app, otherwise message O2 on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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