My 02 App

[Nicoll1]

Hi

When I open the My 02 App and click onto usage. It is now showing my usage again which is great however, it is saying H, Min, S is it supposed to be showing this.

Also Under the Messages tab it is showing 1,400 instead of 24 messages, 

Please Help?

Matt

[MI5]

@Nicoll1 

try deleting the app, rebooting your phone and then reinstall the app.

[Nicoll1]

Hi MI5

I have unistalled the app, Logged Off, Cleared Cached and data.

It is still showing incorrectly.

Yesterday I made a 33 minute call so when I view the usage under Minutes it says I have used 1H 3min 20s

and I sent a text also yesterday and the usage is saying 100sms 

My Data refreshed yesterday and the data Usage is 144mb it should is saying 0MB

Is there a problem with the App

Thanks 

Matt

[Enlli]

Mine has been decidedly dodgy for the past 18 months

Website seems OK

[Nicoll1]

Hi Enli

Thanks for reply what do you suggest I do.

Is this a problem with the My 02 App.

Matt

[MI5]

@Nicoll1 

Ask o2 to reset it for you. 
Guide: How to find help & contact O2 

[Oxonian]

---

@Nicoll1 wrote:

Hi Enli

Thanks for reply what do you suggest I do.

---

As an alternative, you can try online @Nicoll1 :-

https://mymobile.o2.co.uk/

[Nicoll1]

Thanks

how can i get 02 to rest thr app?

[Cleoriff]

@Nicoll1 

You need to contact them. All numbers and social media are here :

Guide: How to find help & contact O2