on 29-07-2020 11:04
I refunded my phone within the 14 day cooling period and received the upfront cost of the phone back. However, the airtime cost has been taken from my account and I assume the device cost will be soon too as this would be the first bill. But i returned my phone which cancels the contract? and i did not use the phone at all when I had it, i didnt even open the box so i shouldnt receive any charges. Do i get the first bill refunded? Why are they taking it out of my account when it should be cancelled now?
on 29-07-2020 11:07
You need to check with O2.
You should be refunded if you didn't use the phone at all.
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