Mobile broadband data allowance

[Hayl]

I am unable to view my remaining allowance on the app or on o2 website for over two weeks. I spoke to someone on the online chat who advised to uninstall my o2 and reinstall which i did but still nothing. It tells me my remaining texts but not allowance. Any ideas ?

[MI5]

@Hayl 

Someone else reported the same issue recently so this must be a random account issue. 

You would be best advised to call customer service rather than chat to get it looked into Guide: How to find help & contact O2 

[Martin-O2]

@Hayl are you still having issues with viewing your balance? 

[Hayl]

Yes i rang customer services yesterday who tried sorting it out by changing password etc but it did not work. She has filled out a form and i have to wait up to 24 hours to hear back. I am yet to hear anything and allowance still not available to view.

[Roly]

I have this problem too since 24th January. Customer Services are apparently dealing with it but it's taking along time. Frustrating to say the least.

[Martin-O2]

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@Hayl wrote:
Yes i rang customer services yesterday who tried sorting it out by changing password etc but it did not work. She has filled out a form and i have to wait up to 24 hours to hear back. I am yet to hear anything and allowance still not available to view.

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OK please keep us posted @Hayl and let us know if you don't from customer services. 

Same to you @Roly 

[Hayl]

I have not heard back and my remaining data allowance is still unavaible to view.

[Hayl]

Definetely!

[Hayl]

Still not heard anything. Nothing resolved !

[Hayl]

Thanks @Martin-O2 for finalling sorting it out. Much appreciated.