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Locked out of account

JohnSmithJohn
Level 1: Joiner
  • 2 Posts
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Registered:

I put my log in details correctly and get told I’m being sent a code. Code doesn’t arrive so I click the “send again” link. No codes arrive within a REASONABLE time of waiting (I’m not sitting and waiting for a code for 30 mins as I’ve not lost my mind). Eventually I’m not able to request a new code. Eventually all the codes come through but are now useless as I’m no longer able to request or enter any codes. All “chat” links for support are broken and I don’t have time to call a support number (if I manage to find one) and wait an hour to get through. Anyone know how long I have to wait to request another code ? Why have they gotten rid of live chat ? 

Message 1 of 6
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MI5
Level 94: Supreme
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@JohnSmithJohn 

Chat is now in the app, so no use to you at all.

Social media and contact links here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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JohnSmithJohn
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Thanks for another useless link my g 

Message 3 of 6
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MI5
Level 94: Supreme
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Registered:

Most welcome 🖖

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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Oxonian
Level 36: Perceptive
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Registered:

@JohnSmithJohn wrote:

Thanks for another useless link my g 


 

I do not know why you think that the link sent to you was useless, but for the avoidance of doubt, you can message O2 on social media at :-

 

Facebook : https://o2uk.co/O2CFB

 

X (previously known as Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

 

Message 5 of 6
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MI5
Level 94: Supreme
  • 150956 Posts
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  • 28766 Solutions
Registered:

No point posting that as my g obviously can't read.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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