Live chat

[Niecyy]

Why won’t live chat pop up to use?

[MI5 · Accepted solution]

@Niecyy 

It's still only available intermittently.

Just hand around here until it shows up http://www.o2.co.uk/contactus

[Cleoriff]

Also live chat pops up frequently when browsing the shop @Niecyy 

https://www.o2.co.uk/shop 

[kay5]

Why has my bill gone up so much?? I cant afford this to happen I suffer with mentL health and struggle with money as it is thats nearly £10 more a month?? I need my phone why have you done this

[MI5]

@kay5 

We have no idea but you can see your billl breakdown in your MyO2 http://www.o2.co.uk/myo2

Or you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[kay5]

Ok i will try i hate talking on the phone, il see if i can find a live chat.. we are in the middle of a pandemic and they up the price im so stressed and upset

[Jay2020]

https://o2chat.o2.co.uk/v03/providers/O2/window/windowChat.html?t=O2-277488208f8259008dd2a0deb8e9392...

[Jay2020]

Thank me later live chat link attached

https://o2chat.o2.co.uk/v03/providers/O2/window/windowChat.html?t=O2-277488208f8259008dd2a0deb8e9392...