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Leaving 02

Sophie25
Level 1: Joiner
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Hi so I have already found another provider and have told them the PAC code and they’ve sent me a sim ready to activate but I got a message about my next bill for 02 like normal… do I just switch over now or is there some way of telling 02 I’m leaving and to stop charging me. I have phoned and spoke to customer service they aren’t much help. I did the pac code on the 14/08/24 and my contact “end date” is 13/09/24 but end date don’t mean nothing as they’ll still charge me?

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MI5
Level 94: Supreme
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@Sophie25 

Your O2 contract will end once the new provider moves your number to them.

O2 will generate the final bill, so leave your direct debit in place until that is taken.

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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