I've smashed my phone and can't login to my 02

[Charliecalvert8]

I've smashed my phone and can't login to my 02 to claim the insurance what can I do

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[Oxonian]

You @Charliecalvert8 can log into MyO2 on your PC or whatever device you are using to access this forum :-

https://mymobile.o2.co.uk/

https://accounts.o2.co.uk/signin

[Bambino]

@Charliecalvert8 If you need to speak to customer service. Download Skype: Guide: A Guide to Skype to call free on 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)