How to make a payment

[Gemma0613]

How easy is it to make a payment for my contract bill that needs paying today 

[Cleoriff · Accepted solution]

@Gemma0613 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

It would be better for future payments, if you set up a direct debit

Guide: How to Pay Your Bill (Contract) 

[Gemma0613]

I was just wondering as well how often do u pay the bill I thought u only paid once a month and my second bill is due in 13 days when does that av to be payed by

[MI5]

@Gemma0613 

Your bill is due to be paid 14 days after it is generated.

So you get a bill which needs to be paid in 2 weeks, then 2 weeks later, you get your next bill and so on..