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How to disable wifi calling when there isn't an option in settings?

Pirahna
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on ‎02-04-2020 14:34

on ‎02-04-2020 14:34

My wife has a Moto G6 that was bought SIM free. The MyO2 app shows wifi calling is enabled but there are no settings on the phone to disable it. I think this is causing the problems I'm having trying to set up call forwarding on the phone.

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jonsie
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on ‎02-04-2020 14:38

on ‎02-04-2020 14:38

There should be an option in the My O2 app @Pirahna 

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MI5
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on ‎02-04-2020 14:40

on ‎02-04-2020 14:40

@Pirahna 

Put phone into airplane mode and turn on wifi.

If you can make a call it's enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Pirahna
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on ‎02-04-2020 14:46

on ‎02-04-2020 14:46

There's no options in the app, anything to do with wifi calling takes you to the O2 help for phones they support that have the feature.

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MI5
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on ‎02-04-2020 14:47

on ‎02-04-2020 14:47

If it is enabled, only customer service can turn it off on account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Pirahna
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on ‎02-04-2020 14:48

on ‎02-04-2020 14:48

The thing is, the phone doesn't support wifi calling but the app shows it's enabled. 

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Pirahna
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on ‎02-04-2020 14:49

on ‎02-04-2020 14:49

That makes sense. I'll get in touch with them.

 

Thank you.

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MI5
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on ‎02-04-2020 14:49

on ‎02-04-2020 14:49

@Pirahna 

Customer service will need to turn it off at account level then.

It's enabled by default on all accounts these days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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