High phone bill

[Pretty]

Why is my bill so high this month? I did not take up any insurance for this phone

[Pretty]

I have had the phone for 3 years now why would i only want insurance when it is old?

[Cleoriff · Accepted solution]

@Pretty 

We have no access to anyones account as we are all customers like yourself

You need to contact. All numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call