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Have a mail that My O2 Business user details have been changed but I have no business account?

lanfearofy
Level 1: Joiner
  • 2 Posts
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Registered:

Hi everybody,

 

I have got the following mail: " Your My O2 Business user details have been changed. 

Contact Number from: XXXXXX to: Contact Number Removed

Sorry, but we can't write back to you from this address, so please don't reply to it. If you need further assistance, please contact Customer Services."

 

The issue is I don't have a business account! And the removed phone number belongs to me. I experienced a fraud attempt earlier in o2 and they closed the account 9 days ago. So I am surprised and a bit afraid of the mail. What do you recommend me to do? 

 

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gmarkj
Level 66: Unequalled
  • 12445 Posts
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Registered:

I would suggest calling customer services @lanfearofy and asking them what is going on.

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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