Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Unable to log into my account

Hi I have been unable to log into the 02 app, I have got both my user name and password correct but it says that my o2 is unavible to me at the moment and to wait a few days but the problem has been going on for months

Resolved! My O2 not working

My log in isn't working at all, I have reset my password but it's saying I have nothing on my account....I should have two contracts that I am certainly paying for. I want to view a bill as I've incurred extra charges according to an email I've recei...

Resolved! Cant access my O2

Hi, I recently changed from a sim only contract through a 3rd party but with O2. When I try to log in, it doesnt allow me to. My number is **********. Charlotte [Mod edit: Please do not share personal details as your posts are visible to the public. ...

Resolved! Credit

I have been given credit for lack of service but i can't find it on my account.

Resolved! Rolling Plans

Up until June 2023 I had a five pound big bundle with O2 which I was very happy with. Unfortunately when my debit card expired in May 2023 as I was living in Cyprus at the time I never received my replacement card and was unable to continue with the ...

Resolved! Voicemail timing

How do I adjust the time before voicemail kicks in?

Resolved! App not available, no info on my account on website

I was just trying to check on my account to check the billing and see what bolt ons I have and all of a sudden I am unable to log in to my o2, it says this isn't available to me yet? It then brings Mr to log in on the website but there are no details...

Resolved! My account

I can’t log into my own account even tho my details are correct

Entering new address in a new build when postcode address is not recognised by O2

Hi I have moved house. My new home is a new build and when I put in the postcode on my O2 in order to change my details, it offers a small number of properties on this street but not the one I live in. In the absence of being able to enter this manua...

Identification on account details

I spoke to one of the O2 customer assistant this morning regards this regards my O2 account details.I was told to expect a an email to request for my identity details.

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