Fraud

[MRibton]

I have recently been contacted by scammers who I believe had gained information about my account, I have changed my password but am concerned about fraudulent activity over the next few days. Please can someone reassure me my information and data is safe and that my account is protected, thank you 

[MI5 · Accepted solution]

@MRibton 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[jonsie]

You need to keep your eye on your account

Keep checking My O2

[Bambino]

@MRibton We are all customers. No one here can reassure you that you're safe. Make sure you change all your passwords and monitor your bank account. If you see any suspicious activity, don't hesitate to report it.