EMAIL BILL%20REMINDER%20YET%20NO%20LINK%20TO%20ACTUAL%20AM

[disgustedcustom]

i HAVE an email telling me my payment is late - 14.37    I click to go to site, yet NOWHERE is there ANY BILL FOR 14.37

i DON'T  know what it is,  after signing in and checking bills and payments, it is not showing me anything is due and nothing for that amount .    i have phone device plan and airtime.   watch device plus a sync  and i have something else for my ipad (not device plan)     Because I can't get thru to a blinking human or find this payment invoice im going to be charged a late fee.   THE SITE IS AWFUL TO NAVIGATE. and awful to try to actually get to speak to a human.  i have my 02 app its not on there either.

AFTER this i hate O2 so i will pay off my device plans and find a supplier that actually talks to us and helps rather than just send unreplyable emails about amounts for some mystery item that is nowhere in my bills and payment   o2 are literally the WORST for any kind of customer service 

[Bambino · Accepted solution]

@disgustedcustom The email may very well have been a scam. If you entered your username and password using a link from the email you may have compromised your account. You need to contact customer service. Numbers are here: Guide: Coronavirus Community Help and Support Use the Fraud option to get through.

Also take a look at these links: 

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Cleoriff]

@disgustedcustom 

If you have nothing owing, then it's probably a scam

Block the number and do not follow any links.

Forward the scam text to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

However, if you feel you need to contacr O2 to double check, then all phone numbers are in this guide. Guide: Coronavirus Community Help and Support 

[jonsie]

Speak to customer service to be on the safe side

.

All numbers including Skype are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call