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Duff information from Virgin call

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alec83
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on ‎16-11-2023 15:03 - last edited on ‎16-11-2023 16:16 by Community Manager

on ‎16-11-2023 15:03 - last edited on ‎16-11-2023 16:16 by Community Manager

I have just agreed to a new Virgin Media contract and O2 pay as you go.

The representative name is: (Den or Denise) sold me this contract saying that my Pay as you go contract for £6 would be 6gig of data, but I see its only 3gig!

Can you check this please and adjust.

 

Virgin contract: (REMOVED)

 

Order Number: (REMOVED)

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MI5
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on ‎16-11-2023 15:08

on ‎16-11-2023 15:08

@alec83 

Firstly it's not PAYG, it is a monthly contract.

Secondly, after 14 days your data will be doubled with your volt benefits.

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎16-11-2023 15:08

on ‎16-11-2023 15:08

@alec83 

Firstly it's not PAYG, it is a monthly contract.

Secondly, after 14 days your data will be doubled with your volt benefits.

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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‎16-11-2023 15:09 - edited ‎16-11-2023 15:10

‎16-11-2023 15:09 - edited ‎16-11-2023 15:10

I can't see it being a PAYG. I think it will be a 12 or 24 month  contract to make it eligible for Volt

Your 3GB will be doubled to 6GB after about 14 days

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎16-11-2023 15:11

on ‎16-11-2023 15:11

Definitely not PAYG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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alec83
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on ‎16-11-2023 15:19

on ‎16-11-2023 15:19

Thanks for your replys, yes I think you are correct with monthly contract and not PAYG, sorry for my ignorance first time customer.

I'm happy now it will be doubled to 6gig.

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