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Doubly charged after purchasing a device from MyO2 app

Kleo
Level 1: Joiner
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on ‎10-05-2020 17:25

on ‎10-05-2020 17:25

I have purchased recently a device from myO2. Whilst I was reviewing my details I noticed a mistake in my address and in order to correct it the system brought me some steps back in the procedure and asked me again for my payment details. In the end, I received a confirmation that I purchased only one device -as wanted- but I was charged twice. I am desperately trying to find a customer line services to address my issue but all I get is only pages not working. Any advice?
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Bambino
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on ‎10-05-2020 17:33

on ‎10-05-2020 17:33

@Kleo All available numbers are in the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
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on ‎10-05-2020 17:34

on ‎10-05-2020 17:34

Try any number and choose any option from this link @Kleo 

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎10-05-2020 17:34

on ‎10-05-2020 17:34

@Kleo 

Try calling 202 and speak to upgrades.

Other numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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