Double data

[Janet513]

Double data not working. I have received a message that I have a £3 credit and the extra data  can be use in coming 30days. I refresh the apps many times, the £3 credit has been show, but no double data. It was still show the basic data.

[pgn]

Hi @Janet513 - have you followed the instructions to activate the offer? https://news.virginmediao2.co.uk/new-and-existing-o2-customers-can-enjoy-double-data-for-up-to-three...

If that does not work, reach out to O2 on Social Media, link below this post has all the ways. Good luck, @Janet513.

[Cleoriff]

@Janet513 

Just to add to @pgn's advice above, you may find this community guide helps:
Guide: Where is my discount or Extra Data? 

[Janet513]

Yes, I already text them before received the message. Let me do again 😩

[Janet513]

Thank you so much, I will try my best.