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Disney+ charge

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OldJohn
Level 1: Joiner
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on ‎26-07-2021 09:36

on ‎26-07-2021 09:36

So we have been told suddenly that we are to be charged £7.99pm for Disney+, which was a free extra. We've never watched it. The email says we can cancel this extra on MyO2 but I cant see any way of doing this. We can also "contact O2" although the email doesn't tell you how. I find this all rather disgraceful. I know I can call 202 but that's not the point. Has anybody managed to cancel DIsney+ without callinf 202 (which will probably involve a lengthy wait)? Thanks.

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MI5
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on ‎26-07-2021 09:38

on ‎26-07-2021 09:38

@OldJohn 

How to cancel here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151763 Posts
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  • 28843 Solutions
Registered:

on ‎26-07-2021 09:38

on ‎26-07-2021 09:38

@OldJohn 

How to cancel here Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
In response to MI5
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on ‎27-07-2021 16:32

on ‎27-07-2021 16:32

Hi @OldJohn did you manage to cancel your Disney+ with the guide posted above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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