Solved: Disney+ charge

OldJohn · ‎26-07-2021

So we have been told suddenly that we are to be charged £7.99pm for Disney+, which was a free extra. We've never watched it. The email says we can cancel this extra on MyO2 but I cant see any way of doing this. We can also "contact O2" although the email doesn't tell you how. I find this all rather disgraceful. I know I can call 202 but that's not the point. Has anybody managed to cancel DIsney+ without callinf 202 (which will probably involve a lengthy wait)? Thanks.

MI5 · ‎26-07-2021

@OldJohn

How to cancel here Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-07-2021

@OldJohn

How to cancel here Guide: Adding and removing O2 Extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TheresaV · ‎27-07-2021

Hi @OldJohn did you manage to cancel your Disney+ with the guide posted above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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