Connecting to MyO2 via S10

Suggy50 · ‎22-09-2020

Hi all

Trtying to connect to MyO2 via Samsung Galaxy S10 but keep getting this error

Failed to connect to myo2mw.o2.cu.uk/

**.***.***.**(port***) from/

***.***.*.**(port*****) after 20000ms

Only activated the sim card thius evaning

Ian

MI5 · ‎22-09-2020

@Suggy50

Have you tried via the app https://www.o2.co.uk/apps/my-o2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Suggy50 · ‎22-09-2020

Yes can log on via laptop

Suggy50 · ‎22-09-2020

Forgot to mention, its via the app

MI5 · ‎22-09-2020

@Suggy50

Try deleting the app, reboot phone and reinstall it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-09-2020

@Suggy50

Delete the app and reinstall.

Veritas Numquam Perit

Suggy50 · ‎22-09-2020

Just updated the app and now all is OK

MI5 · ‎22-09-2020

Always works @Suggy50

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Suggy50 · ‎22-09-2020

New problem if I may

Trying to activat Disney+

Been sent activation code but when i press the keypad (on phone) nothing happens

MI5 · ‎22-09-2020

You need to follow the link in the email @Suggy50

The code is entered automatically if you follow the link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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