Confusion in contract

[Kristina2]

Hi there,

I have an enquiry regarding my contract. I was advised on the 1st of October that I was going to be charged £10 on the 4th of October as per my contract. However I wasn’t then advised that the payment had been done and I was automatically switched back to Pay as you go. I wasn’t notified that there was any problem with taking money from my card. Can you please kindly look into this for me? Many thanks, Kristina

[Enlli]

Sorry, we are all customers here and cannot access accounts

Your best bet would be Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you

[pgn]

This is not O2, you need to talk to Customer Services @Kristina2  – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255. The O2 Payment management number is 0800 902 0217  if the CS team cannot help you. Good luck.