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Changing tariff, pay as you go

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FionaA
Level 2: Apprentice
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on ‎28-06-2022 15:58

on ‎28-06-2022 15:58

I'm supposed to top up on Sunday 3rd July. If I want to change my tariff down from £30 to £10 per month when should I make the change via 'change tariff' on the app?

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MI5
Level 94: Supreme
  • 144142 Posts
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on ‎28-06-2022 17:24

on ‎28-06-2022 17:24

@FionaA 

You need to do it well before your anniversary date or it will fail.

Calling 4445 and asking customer service to do it will be better now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144142 Posts
  • 634 Topics
  • 27617 Solutions
Registered:

on ‎28-06-2022 17:24

on ‎28-06-2022 17:24

@FionaA 

You need to do it well before your anniversary date or it will fail.

Calling 4445 and asking customer service to do it will be better now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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