cancel
Showing results for 
Search instead for 
Did you mean: 

Changing tariff, pay as you go

FionaA
Level 1: Joiner
  • 12 Posts
  • 6 Topics
  • 0 Solutions
Registered:

I'm supposed to top up on Sunday 3rd July. If I want to change my tariff down from £30 to £10 per month when should I make the change via 'change tariff' on the app?

Message 1 of 2
176 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@FionaA 

You need to do it well before your anniversary date or it will fail.

Calling 4445 and asking customer service to do it will be better now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
162 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@FionaA 

You need to do it well before your anniversary date or it will fail.

Calling 4445 and asking customer service to do it will be better now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
163 Views