My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9744 Views
  • 1 replies
  • 1 kudos

Resolved! Payment date

can some one tell me how to change payment date , i seem to be getting no where

Alib by Level 1: Joiner
  • 464 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

My bill as gone out today when it’s not due till tomorrow. This as left me overdrawn

Sarah53 by Level 1: Joiner
  • 487 Views
  • 2 replies
  • 0 kudos

Resolved! CANT ACCESS MY O2 ACCOUNT (URGENT)

Hi I'm very annoyed so apologises if this is a bit ranty. I bought my phone off of mobilephonesdirect.co.uk with a contract so they made a new My O2 account for the new contract but they didn't send me ANY type of password so I can access the My O2 a...

BColligan by Level 1: Joiner
  • 2732 Views
  • 10 replies
  • 0 kudos

Resolved! Cancel and PAC

I would like a PAC code and to cancel my contract please

Roxy4 by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! Update my o2 app

I’ve just upgraded my phone, how do I update my o2 app as it still shows the information from my last phone and tariff?

Martin123 by Level 1: Joiner
  • 528 Views
  • 1 replies
  • 0 kudos

Resolved! going to the States for a couple of Months

Hi there, I am going to the states for a couple of months and want to use my O2 apple phone. is this possible and how do I do that?

Michael27 by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Resolved! Adding account

How do I add a account to my existing account, but I don’t have access to the phone.?

eeeooorrr by Level 1: Joiner
  • 516 Views
  • 1 replies
  • 0 kudos

Still can't access my VAT invoices

For over 2 years, I've had problems accessing VAT invoices through My O2. If I click on any of the links to download current or previous bills, I get the error message:-"DASH_ERR04: The account number in the target address is invalid."If I log out an...

rs10101 by Level 1: Joiner
  • 4214 Views
  • 14 replies
  • 0 kudos

Resolved! cancellation

I've moved to another country and need to cancel my contract. I can't phone 020 - this will cost too much, how do I cancel by email?

James88 by Level 1: Joiner
  • 561 Views
  • 1 replies
  • 0 kudos

Resolved! email address

Your Text Message 04 July 2022 at 10:14. You are using an old email address. I put in my new and email on "My O2" on 24th January 2022 and it shows correctly on "my O2". **Personal info** Yours, John B-M

jbm1 by Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos