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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My account not working

My account not working

Resolved! Number Transfer

My existing number has been transferred to O2 but their allocated number still shows on invoices etc.How do I get this corrected?

Resolved! My o2 account

I cannot log in to my o2 account, when i enter mu details it says “my o2 isn’t available for you yet”

Resolved! Returning an accessory

How do I arrange a replacement for an iPhone case that I have ordered and it is the wrong one?

Resolved! Direct Debits

what should be shown on your bank statement when o2 has taking a direct debit?

Resolved! Europe charging

I’ve been charged for using my phone on holiday in Croatia

Resolved! Changing tariff, pay as you go

I'm supposed to top up on Sunday 3rd July. If I want to change my tariff down from £30 to £10 per month when should I make the change via 'change tariff' on the app?

Resolved! How do I change home delivery address?

How do I change home delivery address?

Resolved! Upgrading

Hii was just wondering, when I’d be able to upgrade my my iPhone. It says on the o2 app where my bills are that I can upgrade but feel as if I’ve not had a new contract for ages to be able to. If you could get back to be regarding if I’m capable to d...

Resolved! Lost sim

Hi. I lost my phone with sim witch is from o2. What can i do to order new sim asap? I tried everything but it asks for my phone and number because of security code. Also can’t call out off business hours.

O2

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