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kikolanka01 · ‎08-12-2020

Hi.

A few days ago I tried to change my numer phone. I am new at o2 and I want keep my old number phone. My old network is Giffgaff. I took code PAC and use on o2 website. I did it on Sunnday and it is not ready still! I dont know why becuase I did everything good. I did it second time and I must wait again...

Please do it.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

madasaf1sh · ‎08-12-2020

@kikolanka01

If you submitted the form on Sunday the first that this could have possibly been done is Today.

If you didnt get a text with a date on it, the form has failed, and you need to resubmit the form.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎08-12-2020

@kikolanka01

Ports don't get actioned at weekends.

Resubmit today and you should be text back with a changeover date https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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