Cannot Manage Disney Plus auto-renew, from my o2 account

[JRSC]

I have a Disney Plus 3m add on extra, since April 2023 and can login to it and watch it fine, however i want to turn off Auto-Renew, which i cannot do on the MyO2 Manage my Extras as i normally would do, because it still says Activate, even though it is already activated normally, but not showing this on MyO2

This used to work fine in the past but i feel it is a way to prevent customers from cancelling an extra, in a way to rack up more revenue as opposing O2 to actually fix the issue?

[madasaf1sh]

@JRSC 

I have just cancelled my Audible subscription auto renew fine, so not something o2 are stopping you doing.. 

Follow this guide here Guide: Adding and removing O2 Extras   

If you are struggling to do this then call o2 on 202 from your o2 phone. 

[MI5 · Accepted solution]

@JRSC 

You cannot make any changes until 28 days after activation.

After that, you can manage it in the normal way Guide: Adding and removing O2 Extras