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Can't log in to O2 APP - receiving error message (code 5)

Anonymous
Not applicable

on ‎11-12-2014 11:04 - last edited on ‎12-12-2014 17:46 by

on ‎11-12-2014 11:04 - last edited on ‎12-12-2014 17:46 by

I haven't been able to log in to the app for days. Everytime I try my user name and password I get a (code 5) error message on the screen. The user name and password work perfectly ok on my lap top and desk top.

 

I have reset the password twice and makes no difference.

 

The twitter team were useless.

 

The online chat person was not helpful

 

The help line shifted me between 3 different teams and none of them had a clue.

 

 

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Toby
Former Staff
In response to Anonymous
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on ‎10-03-2015 16:25

on ‎10-03-2015 16:25

Hi MsVictoria,

 

You can see from our replies on this thread that we are looking into this. I'm sorry for the delay and will do my best to chase this up for you now.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Anonymous
Not applicable
In response to Anonymous

‎25-03-2015 14:45 - edited ‎25-03-2015 14:47

‎25-03-2015 14:45 - edited ‎25-03-2015 14:47

You are a joke of a company. NOBODY is looking in to anything.

 

If anyone gave a damn I wouldn't still be chasing this months later would I?

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jonsie
Level 94: Supreme
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on ‎25-03-2015 15:15

on ‎25-03-2015 15:15

It beggars belief that no one has been able to sort this out 3 months down the line.:smileysad:

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Toby
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on ‎25-03-2015 15:20

on ‎25-03-2015 15:20

Hi @Anonymous ,

 

I am chasing this up for you now.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Toby
Former Staff
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on ‎30-03-2015 16:35

on ‎30-03-2015 16:35

I'm still looking tino this! I'll PM you soon @Anonymous 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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