Can't log in to O2 APP - receiving error message (code 5)

[Anonymous]

I haven't been able to log in to the app for days. Everytime I try my user name and password I get a (code 5) error message on the screen. The user name and password work perfectly ok on my lap top and desk top.

I have reset the password twice and makes no difference.

The twitter team were useless.

The online chat person was not helpful

The help line shifted me between 3 different teams and none of them had a clue.

[Toby]

Hi MsVictoria,

You can see from our replies on this thread that we are looking into this. I'm sorry for the delay and will do my best to chase this up for you now.

[Anonymous]

You are a joke of a company. NOBODY is looking in to anything.

If anyone gave a damn I wouldn't still be chasing this months later would I?

[jonsie]

It beggars belief that no one has been able to sort this out 3 months down the line.:smileysad:

[Toby]

Hi @Anonymous ,

I am chasing this up for you now.

[Toby]

I'm still looking tino this! I'll PM you soon @Anonymous