Can't log in to O2 APP - receiving error message (code 5)

[Anonymous]

I haven't been able to log in to the app for days. Everytime I try my user name and password I get a (code 5) error message on the screen. The user name and password work perfectly ok on my lap top and desk top.

I have reset the password twice and makes no difference.

The twitter team were useless.

The online chat person was not helpful

The help line shifted me between 3 different teams and none of them had a clue.

[Toby]

Hi MsVictoria,

I did not receive your message. Can you please send it again?

Thanks

[Anonymous]

Strange because I can see the messages in my inbox and sent items.

[Toby]

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@Anonymous wrote:

Strange because I can see the messages in my inbox and sent items.

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It could have been a glitch @Anonymous . Sorry about that! My colleague Marina is on the case for you

[Anonymous]

i am also having the same issue and been to o2 store, online chat and no one can figure it out...clearly an issue with the app itself as i can log in on laptops etc. help!

[MI5]

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@Anonymous wrote:

i am also having the same issue and been to o2 store, online chat and no one can figure it out...clearly an issue with the app itself as i can log in on laptops etc. help!

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Try deleting the app and starting the registration process again.

Are you getting your confirmation text to phone OK and entering it into the app, then setting PIN OK?

[jonsie]

I've had the same problem for the last 2 days. These things tend to right themselves but if the problem is ongoing only customer service can help. 

[Anonymous]

Despite being promised someone would contact me, nobody has.

I have now attempted to raise this and contact 02 over 20 times.

[Cleoriff]

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@Anonymous wrote:

Despite being promised someone would contact me, nobody has.

I have now attempted to raise this and contact 02 over 20 times.

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Sorry about this @Anonymous  I see @Toby said his colleague @Anonymous  would be in touch. I have mentioned them again in this post so hope they will contact you again...

[Anonymous]

Hi @MsVictoria. I understand their is nothing more frustrating when something that should work does not. I'll get this looked into and I'll be back once I've found out more...
Also I've replied to your PM. Speak to you soon.

[Anonymous]

And still it goes on. I've heard NOTHING from anyone.

the contempt 02 shows for it's customers is disgusting.