Can't access myO2 since upgrade, bill is wrong, can't actually contact O2!

[Itchyscoop]

I recently upgraded my handset - the process was a shambles, I ended up with a temporary new phone number and 2 accounts. One was closed and the 'new' account had the old phone number transfered.

Now I receive a bill that is way too high, but can't access O2. The app just tells me 'something went wrong', the website sends me a confirmation text to my phone to login but then tells me the phone is associated with a different account (presumably the old one), so I can't see the bill details.

The contact pages on the website have no email/chat options and they are not accepting support calls for bill/myo2 related queries. 

Any suggestions on how I can get them to fix this?

[Cleoriff]

@Itchyscoop 

Have you tried to contact via the website? Mine is working ok.

You will have to persevere with CS.

Other numbers to try here

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[jonsie]

Guide: Coronavirus Community Help and Support 

[Itchyscoop]

Thank you both, I will try those other phone options.

[jonsie]

Good luck 

[Cleoriff]

Best of luck