This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Can't access account details

Go to solution
123mdv
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-09-2019 13:08

on ‎19-09-2019 13:08

Hi, 

 

When i try to log into my02, i get this...

 

"To access your account details page, enter the code we’ve just sent to"

 

... but there is no field available for me to type the code anywhere!

 

Pls advise. 

 

Maarten

Message 1 of 5
1,131 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 151647 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎19-09-2019 13:21

on ‎19-09-2019 13:21

@123mdv 

Can you try on a PC or if already on a PC, try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 5
1,115 Views
0 Kudos
4 REPLIES 4

Go to solution
Cleoriff
Level 94: Supreme
  • 127357 Posts
  • 834 Topics
  • 7585 Solutions
Registered:

‎19-09-2019 13:11 - edited ‎19-09-2019 13:14

‎19-09-2019 13:11 - edited ‎19-09-2019 13:14

@123mdv 

Have you updated My O2? Some people are having issues with it. You should be on Version 11.1.24

You may be better off contacting customer services and asking them to reset your My O2 account

Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
1,129 Views

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 151647 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎19-09-2019 13:21

on ‎19-09-2019 13:21

@123mdv 

Can you try on a PC or if already on a PC, try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
1,116 Views
0 Kudos

Go to solution
123mdv
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-09-2019 13:26

on ‎19-09-2019 13:26

Yep, that did it. On a different browser, i was able to enter the code and get into myo2. I can now do it on my original browser (Chrome) too. 

 

Case closed, thanks!

-MAarten

Message 4 of 5
1,108 Views

Go to solution
MI5
Level 94: Supreme
In response to 123mdv
  • 151647 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎19-09-2019 13:42

on ‎19-09-2019 13:42

You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
1,101 Views
0 Kudos
Top Kudoed Authors
View All
Top