Solved: Re: Can't access account details

123mdv · ‎19-09-2019

Hi,

When i try to log into my02, i get this...

"To access your account details page, enter the code we’ve just sent to"

... but there is no field available for me to type the code anywhere!

Pls advise.

Maarten

MI5 · ‎19-09-2019

@123mdv

Can you try on a PC or if already on a PC, try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎19-09-2019

@123mdv

Have you updated My O2? Some people are having issues with it. You should be on Version 11.1.24

You may be better off contacting customer services and asking them to reset your My O2 account

Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎19-09-2019

@123mdv

Can you try on a PC or if already on a PC, try a different browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

123mdv · ‎19-09-2019

Yep, that did it. On a different browser, i was able to enter the code and get into myo2. I can now do it on my original browser (Chrome) too.

Case closed, thanks!

-MAarten

MI5 · ‎19-09-2019

You're welcome.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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