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Billed for June but cancelled plan

AC6
Level 1: Joiner
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on ‎06-06-2024 20:26 - last edited on ‎06-06-2024 23:26 by Moderator

on ‎06-06-2024 20:26 - last edited on ‎06-06-2024 23:26 by Moderator

Hello,

 

I cancelled my plan and paid the last bill and received just recieved another bill.

I was told this wouldn’t happen. We no longer have UK numbers so I can’t even sign in to my 02. Our British accounts are also closed. The numbers on the account. I can be contacted at cavan.j.austin**Personal info*

 

[mod edit]

 

I have in writing from 02 that everything was paid for and this was shut down. So, I am confused to this issue on your end.

 

best regards,

Austin Cavan 

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MI5
Level 94: Supreme
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on ‎06-06-2024 21:06

on ‎06-06-2024 21:06

@AC6 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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