Bill

[dddd]

I have paid my bill on Firday-so why am i getting a text saying it has not been paid and threatening a charge-what is going on???

[pgn · Accepted solution]

If your bill was in default, resulting from a missed payment, @dddd, then the processes behind the scenes are automated: restrictions of calls, texts and letters threatening charges, etc.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

If you have been disconnected, it will take a few working days to clear the block - so why not switch to Direct Debit, O2's preferred payment method, when you call O2 to clear all this up?

Good luck.

[MI5]

@dddd 

It will be delayed due to the weekend and does take up to 48 hours to be processed and updated.

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[Enlli]

Unlikely that the funds have cleared the billing system, it's not instantaneous. That is why Direct Debit is best.

If you want you can contact O2 Via Social Media Ask for Payment Management 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.