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At1
Level 1: Joiner
  • 1 Posts
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Hi 

what is my monthly bill and why have I got all these bolt on’s ? When not requested it’s saying expired 13th sept on all of them.the bill was £126 last month which is ridiculous please make  sure we are only paying our monthly bill!!! 

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Cleoriff
Level 94: Supreme
  • 104847 Posts
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Registered:

Hi @At1 

You aren't talking to O2 here, we are a community made up of memebers like yourself and as such, have no access to your account.

You need to call O2.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

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Cleoriff
Level 94: Supreme
  • 104847 Posts
  • 783 Topics
  • 5191 Solutions
Registered:

Hi @At1 

You aren't talking to O2 here, we are a community made up of memebers like yourself and as such, have no access to your account.

You need to call O2.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
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MI5
Level 94: Supreme
  • 120718 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@At1 

There is a breakdown of your bill in your MyO2 https://mymobile.o2.co.uk/ 

You can also contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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